Inspiring Humanity in Challenging Times
IOM Director General William Lacy Swing
Picture a scene outside an international aid agency office in Erbil, Iraq. A woman with a child has been waiting for hours in the hot sun. She needs some basic information about the “who, when, where” of an aid distribution. But communication has broken down, because the guard is unable to help. He doesn’t know how to engage upward to his superiors to find an answer, nor directly to the needy—and that is how missions fail to meet their goals.
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