Who we are
WHO WE AREThe International Organization for Migration (IOM) is part of the United Nations System as the leading inter-governmental organization promoting since 1951 humane and orderly migration for the benefit of all, with 175 member states and a presence in 171 countries.
Our WorkAs the leading inter-governmental organization promoting since 1951 humane and orderly migration, IOM plays a key role to support the achievement of the 2030 Agenda through different areas of intervention that connect both humanitarian assistance and sustainable development.
- Where we work
- Take Action
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- 2030 Agenda
The organizational structure of the International Organization for Migration (IOM) includes the following elements, in addition to the Geneva-based Headquarters:
- Administrative centres
- Regional offices
- Country offices
Headquarters is responsible for the formulation of institutional policy, guidelines and strategy, standard-setting, quality control procedures and oversight and is composed of the following structures under the responsibility of the Director General and Deputy Directors General for Operations and for Management and Reform:
- IOM DIRECTOR GENERAL´S EXECUTIVE OFFICE
The IOM Director General´s Executive Office manages the Organization and has overall responsibility for the formulation of policies and oversight of activities to ensure coherence with strategic priorities. The Office comprises those units and functions that report directly to the Director General and provide advisory services and/or direct support to the whole Organization.
The Executive Office, led by the Chief of Staff, assists the Director General and Deputy Directors General in the fulfilment of the Organization’s mandate and provides strategic planning and coordination for the Director General’s organization and management objectives; facilitates the development and strengthening of management capacity and ensures that both Headquarters and field structures respond adequately to organizational challenges; coordinates the Organization’s complex activities; ensures accountability, follow-up and implementation of organizational policies and procedures; and facilitates coordination between Headquarters and the field. The Office also serves as a focal point for all matters that require direct intervention, such as staffing, financial issues and reporting matters, and includes the Senior Regional Advisors.
Media and Communications Unit
The Media and Communications Unit oversees all aspects of public communication in the Organization. It is responsible for the Organization’s communications and media to improve public understanding of migration, promote awareness of IOM’s policies and programmes, and position IOM at the centre of the broader ongoing debate surrounding migration in all its aspects. Learn more
Governing Bodies Secretariat
The Governing Bodies Secretariat is the institutional focal point for relations with Member and observer States on governing body matters. As such, it is responsible for preparing and coordinating the sessions of the Council, the Standing Committee on Programmes and Finance and its Working Groups and informal consultations. It is the focal point for information concerning meetings, for the preparation and editing of governing body documents in English and for the translation of IOM’s official documents and publications in the three official languages, and others as requested. The Secretariat is also responsible for conceptualizing and organizing the IDM, the Organization’s global forum for migration policy dialogue. Learn more
Special Envoys of the Director General
The Special Envoys of the Director General are appointed on a temporary basis by the Director General to represent the Organization at the senior level on areas of critical importance to the Organization, related to either a specific geographic area or topic.
Regional Offices and Special Liaison Offices
- Department of External Relations
The Department of External Relations is responsible for supporting and coordinating the Organization’s relations with its Member States, intergovernmental organizations and civil society. The Department leads and coordinates IOM’s external engagements, including IOM’s support for global and regional consultative processes. The Department coordinates the Organization’s participation in multilateral mechanisms, conferences and processes and follow-up to major international initiatives, including the Global Compact. The Department also provides guidance on and support for institutional cooperation with governmental, multilateral and private sector donors, and is responsible for the development of fundraising policies, strategies and tools. Learn more
International Partnerships Division
The International Partnerships Division is responsible for developing and monitoring IOM’s partnerships with non-United Nations intergovernmental organizations, civil society and other multilateral and regional institutions. The Division develops IOM’s contributions to inter-State consultation mechanisms on migration and works as global focal point for IOM’s participation in such mechanisms as a member, partner, observer or service provider. It is the focal point for IOM’s partnership with civil society
United Nations Partnerships Division
The United Nations Partnerships Division is the focal point for IOM’s institutional relationship and overarching liaison within the United Nations system, coordinating institutional participation in United Nations mechanisms and processes, follow-up to United Nations initiatives and partnerships with United Nations agencies. The Division provides guidance to IOM staff on engagement with United Nations coordination mechanisms, including United Nations country teams. The Division coordinates IOM’s positions and provides guidance on migration governance and policy. The Division is also responsible for developing and maintaining relationships with key platforms and actors, including parliaments, cities and local authorities.
Donor Relations Division
The Donor Relations Division is the institutional focal point for donor liaison, private sector partnership building, mobilization of unearmarked funds, fundraising campaigns and guidance on donor reporting. Specifically, the Division’s functions include strengthening and diversifying IOM’s resources and collaboration with traditional and non-traditional donors; developing and coordinating implementation of IOM’s institutional resource mobilization strategy; acting as secretariat for the Migration Resource Allocation committee; and maintaining – in collaboration with the Department of Operations and Emergencies – the Global Crisis Response Platform. Learn more
Global Compact on Migration Unit
The Global Compact on Migration Unit is the institutional focal point for the coordination of IOM support for implementation, follow-up and review of the Global Compact, as well as all matters related to IOM’s contributions to the United Nations Network on Migration. Its main responsibilities include coordinating IOM’s institutional contributions to the United Nations Network on Migration; coordinating IOM’s implementation of Network activities and initiatives; and coordinating IOM’s institutional support to Member States and stakeholders for Global Compact implementation, follow-up and review and relevant internal capacity-building. Learn more
- Department of Strategic Planning and Organizational Performance
The Department of Strategic Planning and Organizational Performance is responsible for consolidating IOM’s efforts to strengthen planning and reporting, including supporting the Deputy Director General for Management and Reform to deliver on the reforms under the Internal Governance Framework, such as the Business Transformation initiative. The Department brings together the organizational units tasked with the implementation of risk management, monitoring and evaluation, results-based management and operational compliance.
Internal Governance Framework Unit
The Internal Governance Framework Unit is responsible for leading the IGF reform agenda and for overseeing, monitoring and coordinating the broad-ranging initiatives under the Framework, in collaboration with relevant Departments. Through the established governance structures, including the IGF Board and the IGF Steering Committee, the Unit promotes ownership and accountability across the Organization for reforms under the auspices of the IGF. The Unit is responsible for the development and application of a change management strategy for the IGF and for supporting the Organization-wide framework governing delegation of authority.
Risk Management Unit
The Risk Management Unit oversees the development and implementation of the institutional risk management framework, including the adoption of risk appetite statements and protocols for reporting risk exposures to the Director General and across the Organization. The Unit is responsible for enhancing methodologies, tools and competencies to support risk-informed decision-making and assist IOM’s management, staff and partners to manage risks and seize opportunities in a more dynamic, consistent and integrated manner.
Results-based Management Unit
The Results-based Management Unit leads results-based management at the institutional level. The Unit provides guidance to staff across the Organization on results-based management and strategic planning in line with the priorities of the IOM Strategic Vision 2019–2023 and as outlined in IOM’s Strategic Results Framework. The Unit promotes consistency in the reporting of institutional results at global, regional and country level, including through staff training and a dedicated results-based management community of practice.
Central Evaluation Unit
The Central Evaluation Unit actively contributes to the oversight, accountability, transparency, strategic guidance and organizational leadership and learning of the Organization. The Unit also coordinates its activities with the other units in the Department – namely Results-based Management, Risk Management, Operational Compliance, Internal Governance Framework and PRIMA – to benefit from increased synergies. Learn more
Operational Compliance Unit
The Operational Compliance Unit oversees institutional compliance with IOM rules, regulations and policies through regular cross-functional reporting on compliance-related issues of concern to address recommendations made in external and internal audits and other internal and external Organization-wide reviews. The Unit aims to integrate structured, evidence-based and action-oriented information on internal governance matters, internal controls and compliance gaps through dedicated proactive management reviews of processes and systems in order to strengthen the Organization’s preventive response to emerging risks.
The PRIMA Unit facilitates the ongoing maintenance and enhancement of the PRIMA system and provides support and guidance to users of the system (in conjunction with the Department of Information and Communications Technology). The Unit improves processes pertaining to the project lifecycle and provides analytical reporting capabilities which enhance the ability of IOM management to make data-driven decisions in their management of the IOM project portfolio.
- DEPUTY DIRECTOR GENERAL FOR OPERATIONS
The Deputy Director General for Operations directly supervises the IOM Development Fund Unit, the Cash-based Initiatives Unit, as well as the following organizational structures: the Department of Operations and Emergencies; the Department of Peace and Development Coordination; the Department of Programme Support and Migration Management; the Global Data Institute; and the Department of Policy and Research.
IOM Development Fund Unit
The IOM Development Fund Unit provides support to developing Member States, Member States with economies in transition and, in coordination with the regional offices, to the relevant country offices in the development and implementation of joint government–IOM capacity-building projects to address specific areas of migration management. Learn more
Cash-based Initiatives Unit
The Cash-based Initiatives Unit leads IOM’s effort to increase, coordinate and standardize the Organization’s use of cash-based initiatives. This includes designing relevant tools and reviewing internal processes in coordination with all stakeholders, while also providing technical support and capacity-building to IOM country and regional offices to make sure they are well-equipped to efficiently implement cash-based initiatives. Learn more
- Department of Operations and Emergencies
The Department of Operations and Emergencies directs, oversees and coordinates IOM’s resettlement work and transport programmes and oversees IOM’s preparedness and response activities in relation to humanitarian crises and emergencies. It coordinates IOM’s participation in humanitarian responses and provides migration services in emergencies to address the needs of individuals and uprooted communities, thereby contributing to their protection. The Department provides technical support to efforts in the field, particularly in responding to forced migration and mass population movements, including protracted internal and cross-border displacement and refugee situations. It provides strategic policy and operational recommendations, guidance on project development and implementation, and inter-agency coordination. This contributes to improving the conditions of crisis-affected populations and leads to life-saving interventions. The Department represents the Organization in the IASC up to the Director level.
The Department also supports the development of principled approaches and strategic documents, and ensures that IOM’s crisis-related priorities are aptly reflected in internal and external systems and processes. The Department also advises on operational policy and advocacy and facilitates IOM’s participation in global and country-level inter-agency humanitarian coordination forums, mechanisms and processes, including following up on institutional humanitarian commitments, such as those made under the Grand Bargain. Learn more
Preparedness and Response Division
The Preparedness and Response Division serves as the institutional focal point for humanitarian preparedness and response to sudden-onset and protracted crises. Working in close coordination with other IOM departments and regional thematic specialists, the Division provides technical expertise, operational support and policy guidance to country offices on emergency preparedness and response planning and implementation, and ensures that country offices are engaging at country, regional and global levels on relevant humanitarian programming. The Division maintains an operational overview of humanitarian crisis responses, providing support across a broad range of sectors, to ensure that IOM policies and operations are in line with those set by inter-agency humanitarian coordination frameworks, including the IASC and the Grand Bargain. In this context, the Division also coordinates the implementation of IOM’s institutional emergency procedures, supports humanitarian resource mobilization efforts, and supports global and country alignment within the humanitarian programme cycle. The Division is composed of the following units/functions: (a) Preparedness; (b) Emergency Response; (c) Camp Coordination and Camp Management; (d) Shelter and Settlements; (e) Water, Sanitation and Hygiene; and (f) Division Support.
Resettlement and Movement Management Division
The Resettlement and Movement Management Division directs, oversees and coordinates IOM’s resettlement work and transport programmes, which include humanitarian evacuations. The Division coordinates the policy, programmatic and resource management aspects of IOM’s work in these areas and provides direction, guidance and support to managers of resettlement and movement programmes. It also negotiates, oversees and maintains the Organization’s global agreements with air carriers and other transport providers and is the focal point for managing movements of IOM-assisted passengers travelling by air, land or sea.
- Department of Peace and Development Coordination
The Department of Peace and Development Coordination oversees and coordinates IOM’s policy, programmatic and operational work to empower migrants, displaced persons and communities and facilitate progress towards the establishment of peaceful, inclusive and resilient societies and the achievement of the 2030 Agenda for Sustainable Development. The Department contributes directly to the implementation of the “resilience” pillar of the IOM Strategic Vision and to IOM’s commitment to the United Nations development system and its peace and security reform efforts. Drawing on integrated and complementary approaches, the Department ensures that support for policy processes, governance and operations are mutually reinforcing, coherent and comprehensive, and adapted to risks and opportunities associated with different migration and displacement contexts.
The Department provides knowledge management, policy and programmatic support to regional and country offices related to the 2030 Agenda and IOM activities related to transition, recovery, peacebuilding, transitional justice, disaster risk reduction, climate change adaptation and governance. In addition, the Department promotes integrated approaches that help to reinforce IOM’s commitment to the humanitarian, development and peace nexus.
Given the cross-cutting nature of sustainable development, displacement solutions, peacebuilding and climate action, the Department works in close partnership with other Departments under the Deputy Director General for Operations to support transition programming, while also mainstreaming peace- and development-related work throughout IOM’s portfolio and integrating climate change and environmental considerations into the different thematic areas of work covered by the Organization. The Department also engages in global and regional inter-agency coordination mechanisms, supporting, inter alia, the implementation of the 2030 Agenda, the Global Compact, the Sendai Framework for Disaster Risk Reduction, the Paris Agreement on climate change, the IASC Framework on Durable Solutions for Internally Displaced Persons and the twin resolutions of the United Nations General Assembly and the United Nations Security Council related to restoring and sustaining peace.
Transition and Recovery Division
The Transition and Recovery Division is the institutional focal point on prevention, resilience and solutions within crisis settings and fragile contexts. It addresses socioeconomic, peace, security and development challenges found in natural, human-induced and protracted crises as a way to prevent and resolve migration crises and assist governments, communities and vulnerable populations to cope with migration-related pressures. The Division promotes sustainable transition from relief to recovery and development. The Division addresses drivers of migration and root causes of complex migration crises; promotes human mobility as a means to reduce vulnerability and to progressively transition towards durable solutions to displacement; and invests in conflict analysis, stabilization and development-oriented solutions. During the crisis and post-crisis phase of a response, the Division is responsible for providing policy advice, technical assistance, capacity-building, and operational support to resolve land disputes and mobility-related land issues, and for providing reparations and other transitional justice measures to victims of systemic and widespread human rights violations. The Division is also the focal point for global partnerships on elections support, and is composed of two units: the Peacebuilding and Transitional Justice Unit, focused on supporting conflict prevention and resolution activities; and the Recovery, Durable Solutions and Community Development Unit, which supports organizational efforts related to the sustainable resolution of displacement and advancing interventions and policies on community-driven recovery and development in crisis-affected and fragile contexts.
Migration, Environment, Climate Change and Risk Reduction Division
The Migration, Environment, Climate Change and Risk Reduction Division is the institutional focal point for the integration of considerations related to human mobility and climate change, disasters and environmental degradation in all relevant governance instruments and policy processes, at global, regional, national and local levels. The Division leads the implementation of IOM’s Institutional Strategy on Migration, Environment and Climate Change 2021–2030, in coordination with all relevant entities across the Organization. The Division has the institutional responsibility to oversee, support and coordinate the development of policy guidance for activities with a migration, environment and climate change dimension. It formulates global strategies that address the long-term impacts on human mobility in the context of environmental change, land degradation, natural hazards leading to disasters, and climate change impacts on livelihoods; integrates environmental and climatic factors in other migration management sectors; and maintains the IOM Environmental Migration Portal.
The Division reinforces operational efforts to address the longer-term environmental drivers of migration and displacement, and to undertake disaster risk reduction activities, in conjunction with IOM’s preparedness and risk analysis measures for rapid-onset events, and to leverage the resilience and adaptation value of mobility in the face of disasters and environmental change. Its functions include policy support; capacity-building; research and knowledge-sharing; and programme support on disaster risk reduction and climate change adaptation, including risk assessment, hazard prevention and long-term mitigation, community-based risk reduction and nature-based solutions. Learn more
Sustainable Development Unit
The Sustainable Development Unit is the institutional focal point for mainstreaming and maximizing the impact of IOM’s contribution to achievement of the 2030 Agenda. The Unit leads the implementation of the IOM Institutional Strategy on Migration and Sustainable Development 2019–2023 through a whole-of-organization approach in support of the United Nations Decade of Action for achievement of the Sustainable Development Goals. Key areas of work include promoting integrated governance mechanisms and policy approaches for social and economic development to maximize the impact of IOM programmes to empower and enable migrants and displaced populations to contribute and benefit from development processes; advancing inclusive policy and financing approaches to enable migrants, displaced persons and transnational communities to contribute to sustainable development; and addressing the drivers of migration and displacement in fragile and development contexts. Learn more
- Department of Programme Support and Migration Management
The Department of Programme Support and Migration Management contributes to good governance of migration and human mobility by informing coherent policy development and implementation, advancing migration management and strengthening institutional capacities, as well as ensuring migrant protection, empowerment, inclusion and health through equity and social cohesion. The Department works towards strengthening complementarities among key areas of work and supports the implementation of the Global Compact, the 2030 Agenda and other relevant international frameworks and approaches, such as the humanitarian, development and peace nexus. In addition to relying on its internal expertise, the Department also draws on knowledge from strategic partnerships and multi- stakeholder initiatives within its various thematic areas, comprising a wide range of stakeholders, such as other United Nations agencies and international institutions, the private sector, academia, migrant and diaspora associations and civil society. The Department provides thematic expertise and support to field offices to generate new thematic knowledge based on experiences and evidence at field level, as well as leveraging the thematic expertise from different areas to identify solutions in an integrated manner, Capacity development support to governments and partners is the overarching approach to all thematic areas. Learn more
Coordination and Capacity Development Support Unit
The Coordination and Capacity Development Support Unit provides methodological guidance, initiatives and resources in the area of capacity-building, including the Capacity Development For Migration Management Guidance Note and Toolbox for IOM staff and the Essentials of Migration Management 2.0 (EMM2.0) programme, and works in close coordination with the African Capacity Building Centre on Migration Management, which provides Africa-wide technical assistance in matters pertaining to migration management.
Immigration and Border Governance Division
The Immigration and Border Governance Division has the institutional responsibility for overseeing activities related to border and identity solutions, and immigration and visa policy and programming, designed to assist governments in the development, testing and implementation of innovative approaches to address migration management challenges. The Division provides capacity enhancement and technical assistance to address core capacity development needs regarding border and identity management, ranging from policy advice to operational solutions, including automated processing systems. Moreover, the Division supports immigration and consular authorities in managing visa application processes through a wide range of tailored, technology-driven and cost-effective operational solutions. These include comprehensive assistance for family reunification processes, the management of visa application centres, the facilitation of verification services on behalf of Member States and implementation of consular services. Learn more
Labour Mobility and Social Inclusion Division
The Labour Mobility and Social Inclusion Division supports the development of innovative and collaborative solutions to address challenges related to the lack of safe, orderly and regular mobility channels. By working in collaboration with United Nations partners, civil society, diaspora communities and private sector partners, the Division promotes innovation, knowledge management, cross-thematic collaboration and interdisciplinary approaches in programming areas such as migrant inclusion and social cohesion; facilitation of human and economic mobility; support for skills-based and talent mobility schemes; collaboration with transnational communities and diasporas; and labour migration and ethical recruitment. The Division also aims to leverage and scale up global initiatives, such as the International Recruitment Integrity System (IRIS); the iDiaspora.org platform; and the Joint Global Initiative on Diversity Inclusion and Social Cohesion (DISC Initiative). Learn more
Migration Health Division
The Migration Health Division oversees migration health services globally, ensuring that its services and programming are integrated throughout the work of the Organization, are in line with public health and human rights principles, and enable migrants to contribute to the socioeconomic development of their home and host communities. The services, support and guidance provided by the Division aim to meet the needs of States in managing health-related aspects of migration by promoting evidence-based policies, sharing practices and providing a platform for multisectoral and multi-country collaboration. The Division provides technical guidance and policy advice and establishes partnerships with relevant governmental, multilateral, civil society and private entities in the area of migration health to establish migrant-inclusive, people-centred health systems and provide capacity-building for the health and relevant non-health sector workforce. The Division addresses the health needs of migrants and the public health of host communities through several units, namely: the Migration Health Policy Advice and Partnerships Unit; the Migration Health Assessments and Travel Health Assistance Unit; the Health Promotion and Assistance for Migrants Unit; the Migration Health Assistance for Crisis-affected Populations Unit; the Migration and Vaccination Unit; the Global Migration Health Support Unit; the Migration Health Informatics Unit; and the Mental Health and Psychosocial Support Unit. Learn more
The Protection Division works to realize IOM’s commitment to address the needs of, and promote and uphold the rights of, migrants, displaced persons, communities and affected populations in accordance with the letter and spirit of the relevant bodies of law. It also offers support to governments in carrying out their duties to respect, protect and fulfil these rights, thus contributing to managing migration and addressing internal displacement in line with international standards and practices. The Division has three workstreams: humanitarian protection; assistance to migrants in situations of vulnerability; and return and reintegration. Working in partnership with other stakeholders, the Division responds both in humanitarian and non-humanitarian settings through the following six intervention pillars: direct assistance; training and capacity development; data, research and learning; convening and dialogue; advocacy and communications; and the provision of thematic guidance. Specifically, protection involves activities that seek to directly secure individual or group rights, as well as activities that aim to create a society in which individual and group rights are recognized and upheld. Assistance includes all direct support activities that target individuals and their families, their communities, as well as broader structural level interventions and support to governments as duty bearers. Individual and family assistance can include support to meet immediate, medium- or long-term needs, including food, shelter and accommodation, health care, education and training, employment and/or income generation, family assessments and reunification, counselling, referrals, and safe and dignified voluntary return and/or sustainable reintegration across the economic, social and psychosocial dimensions. Learn more
- Department of Policy and Research
The Department of Policy and Research supports IOM’s work in the areas of migration policy, migration research and international migration law, and acts as a catalyst for learning and innovation. This is achieved by fostering and strengthening the interlinkages between, and promoting systemic approaches to, institutional policy coordination and development, migration research, knowledge creation and management, and innovation and learning across the Organization, as well as the delivery of advice to internal and external stakeholders on migration policy, research and international migration law. The Department works in close coordination with all relevant organizational units.
The Department coordinates and supports the development of evidence and rights-based institutional migration policies and positions, while also providing guidance, technical assistance and quality assurance to other Departments and regional and country offices on their research, publication, international migration law and migration policy activities. The Department also works to develop IOM’s institutional capacity and learning on innovation, learning and knowledge management to empower IOM staff in their work. Externally, the Department works to enhance the Organization’s ability to deliver high quality support, advice, and capacity development activities to external stakeholders. It does so through targeted support and training to IOM regional and country offices, external engagement on migration policy and legislation development, migration research, international migration law and knowledge management. The Department also participates in and partners with key global migration policy, law and research institutions and initiatives within and beyond the United Nations system. Learn more
Policy Coordination Unit
The Policy Coordination Unit serves as the institutional focal point for identifying cross-cutting issues and institutional policy gaps and addressing them through the coordination of forward-looking and Organization-wide migration policy development processes that are evidence-based and firmly rooted in IOM’s knowledge and programmatic experience. The Unit also facilitates strategic foresight and scenario planning for use in the development of IOM migration policy perspectives and advice for external stakeholders; provides guidance and technical support on migration policy development; develops and delivers training to IOM staff on strategic migration policy; and manages and curates migration policy-relevant knowledge management tools and platforms.
Migration Research and Publications Division
The Migration Research and Publications Division is responsible for supporting IOM’s efforts in developing and conducting policy-oriented migration research and analysis, as well as implementing migration research and analysis initiatives and projects in order to inform programme delivery and policy development. It promotes deeper understanding of international migration within and outside IOM and is responsible for preparing the Organization’s biennial flagship report, the World Migration Report. The Division is also responsible for developing and coordinating the Organization’s overall research and publishing standards and for the production of IOM publications (published on the IOM Publications Platform), including on specific migration topics, migration law, and country migration profiles. The Division partners with applied and academic migration researchers from around the world and is the focal point for academic research collaborations, including managing the International Migration Journal.
International Migration Law Unit
The International Migration Law Unit is the institutional focal point for promoting awareness on and understanding of international migration law and standards applicable to migrants and migration. A key objective of the Unit is – in collaboration with United Nations, civil society and academic partners – to disseminate and increase knowledge both within IOM and among governments and other actors of the international legal standards that govern migration and protect the rights of individuals involved in migration. The Unit develops the capacity of governments and other actors, and promotes and supports the development of migration governance systems that respect human rights and other international law. Furthermore, the Unit assists governments in the elaboration, reform and implementation of migration legislation, policies and procedures consistent with applicable international and regional frameworks and rights-based approaches. It also provides legal guidance, expert advice and technical support to Headquarters and country and regional offices on related projects, thematic issues and policy questions. Learn more
Innovation and Knowledge Management Unit
The Innovation and Knowledge Management Unit provides knowledge management tools and innovations to strengthen IOM capacity to learn from its programmatic expertise and that of its partners by analysing and sharing – both internally and externally – lessons learned, best practices, innovative approaches and programme evaluations.
- Global Data Institute
The Global Data Institute seeks to effectively leverage IOM’s role as a key contributor in the international community’s efforts to broaden and strengthen the evidence base on the movement of people at the global level, including in terms of migration and displacement. The Institute’s aim is to foster good migration governance and support the implementation and monitoring of a range of international frameworks in migration, displacement, development, humanitarian and other related fields, notably the 2030 Agenda, the Global Compact, the Agenda for Humanity and the Grand Bargain, as well as frameworks relevant to the IASC. The Institute pursues this objective by increasing the availability of and access to migration data, improving data quality, helping to address data gaps, supporting follow-up of relevant global processes, championing data protection and data innovation, and acting as a convener for data actors. These efforts are undertaken, where relevant, in the context of the United Nations Network on Migration and in line with wider data-related efforts of the United Nations and other inter-agency efforts, including in the humanitarian field.
Displacement Tracking Matrix
The Displacement Tracking Matrix is a system to track and monitor displacement and population mobility. It is designed to regularly and systematically capture, process and disseminate information to provide a better understanding of the movements and evolving needs of displaced populations. The Displacement Tracking Matrix provides primary data and information on displacement, at country and global level. It is comprised of four distinct components: mobility tracking; flow monitoring; registration; and surveys. Learn more
Global Migration Data Analysis Centre
The Global Migration Data Analysis Centre works to improve international migration data and analysis to inform migration policy. The Centre is located in Berlin and its objectives are to foster better analysis, use and presentation of migration data, to establish the Organization as a key source of reliable data on migration through strategic partnerships, and to act as a data hub for decision-makers and practitioners seeking the best available statistics. Learn more
- DEPUTY DIRECTOR GENERAL FOR MANAGEMENT AND REFORM
The Deputy Director General for Management and Reform directly supervises the Gender and Diversity Unit; the Prevention of and Response to Sexual Exploitation and Abuse and Sexual Harassment Unit; the Office of Staff Security; the Office of Ethics and Conduct; the Environmental Sustainability Unit; the Headquarters Building Unit; and the Occupational Health Unit. The Deputy Director General for Management and Reform also oversees the following organizational structures: the Department of Financial and Administrative Management; the Department of Human Resources Management; the Department of Information and Communications Technology; the Department of Legal Affairs; and the Manila and Panama Administrative Centres.
Gender and Diversity Unit
The Gender and Diversity Unit provides coordination and support to ensure an inclusive institutional environment where every IOM employee’s dignity and worth are respected at all times, including preventing any structural discrimination and incorporating diversity into the Organization’s decision-making processes. This is ensured by working within the organizational structure to create a workplace culture that is inclusive at all levels, and ensuring the same principles are reflected in IOM programming.
Prevention of and Response to Sexual Exploitation and Abuse and Sexual Harassment Unit
The Prevention of and Response to Sexual Exploitation and Abuse and Sexual Harassment Unit is responsible for strengthening and coordinating IOM’s global PSEA/SH response, ensuring the delivery of PSEAH commitments across the Organization, at Headquarters, within regional and country offices, throughout IOM field operations and with partners.
Office of Staff Security
The Office of Staff Security is responsible for safety and security management throughout the Organization. The Unit identifies the Organization’s institutional responsibilities in relation to all aspects of occupational safety and security and advises the IOM leadership accordingly. It also oversees its operations centres in the Manila and Panama Administrative Centres and works with a network of field-based staff security focal points. Learn more
Office of Ethics and Conduct
The Office of Ethics and Conduct handles administrative procedures and policies in line with the IOM Standards of Conduct and provides counsel to the Administration and staff members about ethics and standards of conduct. The Office promotes ethical awareness and behaviour at IOM through training, communication, policy development and liaison. It is responsible for reviewing allegations of retaliation and making recommendations on protection measures, and also provides advice on conflicts of interest, including gifts, close relatives and involvement in outside activities. Learn more
Environmental Sustainability Unit
The Environmental Sustainability Unit manages IOM’s Environmental Sustainability Programme, which focuses on three key environmental management areas: energy, water, and waste management. The goal of the Environmental Sustainability Programme is to build on already available good practices and policies and strengthen internal governance related to environmental sustainability.
Headquarters Building Unit
The Headquarters Building Unit is responsible for the overall planning, design and execution of the IOM Headquarters building project and is accountable for the oversight and management of resources, the efficient implementation of the project, and the provision of technical knowledge and advice on areas relating to quality, costs and deadlines, from the conceptualization stage through to the completion of the project. The Unit works in close consultation and coordination with the Headquarters Building Steering Committee and the authorities of the host State.
Occupational Health Unit
The Occupational Health Unit is responsible for the implementation of a comprehensive system to ensure that the Organization has effective tools to minimize preventable staff harm, and to optimize the occupational safety and health conditions and working environments for the IOM workforce, for example using the Occupational Health and Safety Framework. The Unit deals with the prevention of work-related injuries and diseases and with the protection and promotion of the health of workers both at work and at home. The Unit designs, coordinates and implements occupational health and well-being programmes. It also sets standards and provides medical policy guidance, quality assurance and medical services to staff worldwide, including preventive actions such as medical clearances and periodic medical examinations. Moreover, the Unit responds to critical events affecting the health and well-being of staff members and their dependents, such as epidemics and environmental disasters; provides advice to IOM management on the development, implementation and maintenance of policies to reduce stress at the workplace; and works closely with other stakeholders to manage complex medical cases, long-term sick leave cases, disability cases and occupational injury and illness cases.
- Department of Financial and Administrative Management
The Department of Financial and Administrative Management is responsible for establishing and implementing the financial and administrative policies required by the Organization to carry out its activities efficiently. The Department establishes and executes policies to ensure sound financial and administrative management; formulates financial and budgetary proposals for dissemination to internal and external stakeholders; and assists the Director General in making overall management decisions.
The Department’s objectives are to: (a) be responsive to the needs of operations and field offices, with a focus on cash flow management, financial planning, financial reporting, procurement and supply chain management, and internal controls to ensure that financial resources are applied in an economical, effective and efficient manner consistent with the Organization’s mandate, strategy and programme objectives; (b) establish appropriate and relevant policies, instructions and guidelines; and (c) maintain regular dialogue to ensure Member States are informed of and kept up to date on key administrative, budget and financial issues and the Organization’s financial performance and financial position.
The Department is active in a number of working groups within the United Nations system on diverse topics related to financial and administrative matters. These working groups, which cover many specialized areas related to financial and management matters, support ongoing efforts to bring coherence to the work of United Nations agencies in order to facilitate comparability and also to achieve efficiencies through joint initiatives.
Finance and Accounting Division
The Finance and Accounting Division is responsible for monitoring, analysing and reporting on the financial position and financial performance of the Organization. The Division oversees the accounting, financial controlling and financial reporting processes of IOM. The Division prepares key financial statements and reports on the financial position and performance of the Organization in compliance with IOM’s statutory financial reporting regulations, including the IOM Financial Regulations and the International Public Sector Accounting Standards (IPSAS), and reports on IOM’s annual financial results to the United Nations following the applicable United Nations standards. The Division also develops and regularly updates IOM’s financial management rules and procedures; provides financial advisory services to IOM management and country and regional offices on financial controls, financial risks, financial conditions in legal agreements, donor financial reporting and other related topics; and develops new financial and accounting approaches in response to emerging operational needs. The Division is also in charge of the financial master data structures, data flows and financial processes within IOM’s enterprise resource planning system (PRISM); is the institutional focal point for the IOM External Auditor and for financial matters with the United Nations; and hosts the team managing the IOM data publishing process on the International Aid Transparency Initiative (IATI) platform.
The Budget Division is responsible for preparing the Organization’s annual Programme and Budget and related documents, provides advice on budgetary matters and establishes guidelines and procedures for preparing field office and project budgets. The Division provides guidance in ensuring that all institutional requirements are incorporated in budgets and prepares the assessment scale used to calculate Member State contributions to the Administrative Part of the Budget. It also ensures that all costs are appropriately budgeted to meet the objectives of the Organization’s activities within the limits of available resources. The Division also undertakes initiatives to enhance budget processes through technology enhancements and developments.
The Treasury Division is responsible for providing effective cash management for the Organization’s funds to ensure optimum yield and operational liquidity. This is achieved by managing the short-term investment of funds according to anticipated incomes and expenditures and financial market conditions. The Division develops strategies to effectively manage cash and to ensure that foreign exchange risk is measured, monitored and controlled by suitable hedging policies. It also formulates and recommends policies concerning disbursements, foreign exchange and investments; strengthens and incorporates appropriate treasury controls; and establishes and maintains effective banking relationships across the Organization in order to ensure local liquidity that will facilitate effective implementation of IOM operations. The Division also leads technology-driven initiatives to improve automation, security and efficiency of treasury processes across IOM.
Supply Chain Division
The Supply Chain Division is responsible for the global development, oversight and update of all procurement and supply policies and related activities, including planning, implementing and controlling the efficient, cost-effective flow and storage of goods and materials as well as related information. The Division also works in collaboration with channel partners, which can be United Nations clusters, the Humanitarian Logistics Association, suppliers, intermediaries, third-party service providers and customers. It develops procurement and supply strategies, drives improvements to processes and system solutions, and ensures the implementation of best practices to achieve best value for money, operational excellence and compliance with procurement and supply chain procedures.
Emergency Support Unit
The Emergency Support Unit provides resources management support for emergency response operations for Level 3 emergencies – thereby contributing to oversight of such responses – and generally to the Department of Operations and Emergencies
Common Services Unit
The Common Services Unit is responsible for establishing guidelines for the purchase and maintenance of office supplies and equipment for Headquarters and for specific programmes; safeguarding IOM Headquarters inventory; ensuring the general maintenance of the Headquarters building; providing printing, mailing and shipping services; and handling office space and security matters at Headquarters.
Staff Travel Coordination Unit
The Staff Travel Coordination Unit is responsible for ensuring proper application of rules and directives pertaining to official travel. It analyses and interprets rules and guidelines regarding official travel and entitlements and provides solutions on a wide spectrum of travel-related issues. The Unit is responsible for the global coordination of travel arrangements and the issuance of tickets to ensure that these are done in the most economical and efficient manner under the terms of agreements drawn up between IOM and airline companies worldwide. The Unit is also the focal point on the processing the United Nations laissez-passer for IOM.
- Department of Human Resources Management
The Department of Human Resources Management is responsible for: (a) developing and implementing human resources management policies to support IOM’s strategic focus and organizational structure, as well as its operational activities, through the selection, recruitment, mobility, retention, evaluation and professional development of competent and motivated staff; (b) establishing and maintaining conditions of service, benefits and entitlements, job classification and social security with reference to the United Nations common system; (c) ensuring adherence to the established Staff Regulations and Rules and related policy instructions and guidelines; (d) gathering, analysing and reporting on staffing-related data; (e) advising on optimal organization typology, nomenclature and change management processes; and (f) developing and implementing strategies aimed at strengthening staff well-being and general welfare across the Organization. The Department supervises delocalized human resources units at the Manila and Panama Administrative Centres.
Human Resources Operations and Advisory Services Unit
The Human Resources Operations and Advisory Services Unit oversees the consistent application of human resources policies and other administrative instructions and guidelines; manages insurance schemes, including the relationship with IOM’s insurance providers; oversees upscaling and downsizing initiatives; and ensures oversight of Manila Human Resources Operations, and the Panama Human Resources Advisory Services.
Human Resources Policy Unit
The Human Resources Policy Unit is responsible for the design and monitoring of human resources policies in line with organizational priorities and human resources strategies. The Unit continually reviews the IOM human resources policy framework, identifying the need for new policies and recommending changes to existing ones, as necessary, also taking into account any change in the United Nations common system of benefits and entitlements. This includes leading the human resources policy design and review process and coordinating the consultation process with senior management, staff representatives, human resources practitioners across IOM, and other relevant stakeholders through appropriate channels. The Unit also supports the Director of the Department of Human Resources Management in inter-agency discussions at the HR Network, serves as the IOM focal point for United Nations inter-agency collaboration on human resources policy matters, and represents IOM in the HR Network Field Group and other working groups related to human resources policy. The Unit also provides advice on matters relating to appeals, grievances and misconduct, in collaboration with the Department of Legal Affairs and the Office of Ethics and Conduct, and gives guidance and policy interpretation to managers and staff regarding benefits, entitlements and complex performance management cases that involve performance improvement plans. In addition, the Unit manages the issuance of cartes de legitimation for staff members serving in Switzerland, liaising with the Swiss authorities as necessary.
Organizational Design and Classification Unit
The Organizational Design and Classification Unit advises senior management on optimal organization typology and nomenclature and configures organizational structures to create an effective and logical structure capable of achieving IOM’s mandate and objectives. The Unit works to achieve harmony between the Organization’s strategy, processes, integrated systems, budget/finance, technology, culture and people. Further, the Unit classifies positions in the Professional, National Officer and General Service categories, approves promotion calculations and interim allowances for local staff and maintains a repository of generic position descriptions.
Integrated Talent Management Unit
The Integrated Talent Management Unit oversees the functional areas of performance management, strategic staffing and recruitment, mobility (including the annual rotation exercise for staff in the Professional category), succession planning, career development, workforce analytics, diversity and inclusion activities and initiatives, and staff development and learning. The Unit provides guidance to managers and staff, ensuring that IOM staff members are in appropriate posts, have their performance assessed objectively and are given the opportunity to further develop their skills and careers. The Unit comprises four distinct functions: staff development and learning; staffing and recruitment; diversity and inclusion; and career development and performance management.
Staff Welfare Unit
The Staff Welfare Unit supports the mental health and well-being of IOM staff globally, providing psychological support and tools so that staff are better equipped to deal with a fluid and often stressful operating environment, and implementing the IOM’s mental health strategy. In addition, the Unit promotes self-care, offers generic and specialist services (assessment, intervention, and coordination) to all staff, responding to varying mental health needs, with particular attention afforded to high-risk duty stations. Learn more
- Department of Information and Communications Technology
The Department of Information and Communications Technology focuses on enabling the Organization through new and innovative digital technologies, while also focusing on the traditional IT responsibilities that support the infrastructure and worldwide operations of the Organization. The Department also supports implementation of the Organization’s digital strategy, business transformation efforts and data-driven decision-making; facilitates simplified working practices; and enhances global response capabilities.
Enterprise Architecture and Technology Unit
The Enterprise Architecture and Technology Unit supports and maintains IOM’s innovative technology solutions and digital transformation efforts, including responding to the evolving needs of the organizational business model. The Unit is responsible for articulating the vision, standards and overall technology road map for IOM's enterprise architecture; delivering and maintaining enterprise infrastructure, platforms, and operations; and providing support to all users worldwide. The Unit is composed of the following teams: Enterprise Architecture; Infrastructure; Platforms and Operations; and Global User Support.
ICT Security Unit
The ICT Security Unit is responsible for maintaining the Organization’s IT security posture through the identification, evaluation, and management of cybersecurity risks to IOM's information assets while supporting and advancing the Organization's strategic objectives. At the core of its objectives lies the protection of the organizational technologies, applications, systems, and network infrastructure that form part of IOM’s operating digital ecosystem. The Unit is composed of the following teams: Security Architecture; Security Operations Centre; and Identity and Access Management.
Applications and Solutions Delivery Services Unit
The Applications and Solutions Delivery Services Unit – which includes the ICT digital centre of excellence – provides IOM with modern and reliable corporate applications and solutions, so that staff have the necessary information to make the right decisions at the right time. This includes a robust end- to-end migrants processing solution and PRISM, the enterprise resource planning system, and related capabilities, as well as the development of advanced analytics, business intelligence and data-driven reporting. The Unit is composed of the following teams: Migrant Solutions; Enterprise and Resource Planning Solutions; and Data Analytics and Business Intelligence.
ICT Strategy, Risk Management and Governance Unit
The ICT Strategy, Risk Management and Governance Unit is responsible for translating business strategy into effective enterprise change and an architecture technology road map. The Unit also provides effective leadership on ICT sourcing strategies, management of ICT resources (staff and budget) and the development and enforcement of governance procedures for ICT strategic initiatives. The Unit is comprised of the following teams: ICT Strategy, Policy and Governance; ICT Change Management; and ICT Procurement and Contract Management.
- Department of Legal Affairs
The Department of Legal Affairs is responsible for ensuring that the Organization’s activities are carried out in accordance with the constitutional and other relevant provisions adopted by its governing bodies, and that its relations with governments, organizations, private institutions and individuals have a sound legal basis. It provides advice on constitutional issues, the privileges and immunities of the Organization and its staff, contractual issues and staffing matters, among others. It is also the focal point on data protection issues and provides advice to field offices and Headquarters to ensure that personal data of IOM beneficiaries are collected, used, transferred and stored in accordance with the IOM Data Protection Principles.
Institutional Law and Programme Support Division
The Institutional Law and Programme Support Division provides formal legal advice, including legal opinions, on the structure and functions of the Organization, based on the IOM Constitution; the Organization’s mandate; other basic texts, such as the Rules of Procedure of the Council and Standing Committee on Programmes and Finance; relevant Council decisions; and international law. The Division deals with core questions of IOM’s legal status and existence within the international community. As regards institutional law, it is the Division’s role to ensure a sound legal base for the Organization’s corporate legal relationship with the United Nations, States and organizations, including judicial ones, and to support the work of the governing bodies, including subsidiary organs and working groups, by providing legal advice and interpretation.
General and Administrative Law Division
The General and Administrative Law Division provides advice on a broad range of general legal questions and on all matters of administrative law, including the handling of misconduct cases and the coordination of potential disciplinary measures; represents and advises the Organization in all litigation cases throughout the internal justice process; reviews policies to ensure compliance with the internal legal framework; creates policies and improves the legal framework, including through the roll-out of the Unified Staff Rules to local staff members in IOM field offices worldwide and the update of the Staff Regulations; advises on and upholds the privileges and immunities afforded to staff members and the Organization; safeguards the Organization in staff litigation cases brought before national courts; provides legal advisory services to senior management and field offices on complex administrative law matters; and reviews the legal compliance of contracts, agreements and templates for staff and non-staff personnel, (including for internships, consultancies, escorts, loans, secondments, standby personnel, Junior Professional Officers, and settlements with staff members) and provides advice on the interpretation of the related contractual terms in compliance with IOM’s policies.
Contract Law Division
The Contract Law Division provides legal advice on all types of contracts necessary for IOM’s operations and activities, including public and private donor funding agreements, contracts for the purchase of goods and services, project implementation agreements and cooperation agreements with partners. The Division supports country offices and units at Headquarters to structure agreements. It also gives legal advice on contractual issues, including in relation to termination and disputes. The Contract Law Division has a unit in Manila and a unit in Panama.
The focus of the administrative centres, under the authority of the Deputy Director General for Management and Reform, is to provide labour-intensive functions that support the Organization’s global network of field offices.
The regional offices oversee, plan, coordinate and support IOM activities within their region. They are responsible for project review and endorsement and provide technical support to country offices, particularly in the area of project development, project implementation, monitoring and evaluation, resource mobilization, resource management, and liaison coordination with regional and subregional governments, United Nations agencies and other key partners. Where requested, the regional offices also provide support for regional and national United Nations networks on migration, thereby supporting implementation of the Global Compact. They also support United Nations reform efforts, ensuring that migration is mainstreamed common country analyses and United Nations Sustainable Development Cooperation Frameworks.
- Regional Office in Bangkok, Thailand
- Regional Office in Brussels, Belgium
- Regional Office in Vienna, Austria
- Regional Office in Buenos Aires, Argentina
- Regional Office in San José, Costa Rica
- Regional Office in Cairo, Egypt
- Regional Office in Dakar, Senegal
- Regional Office in Nairobi, Kenya
- Regional Office in Pretoria, South Africa
Special Liaison Offices
IOM has two special liaison offices, one in Addis Ababa, Ethiopia, and one in New York, United States of America, which are responsible for liaison with multilateral bodies.
- Special Liaison Office in Addis Ababa, Ethiopia
- IOM Office to the United Nations in New York, United States of America
IOM has a global network of country offices and sub-offices which implement a wide range of projects addressing specific migration needs. These offices keep abreast of and analyse migration issues and emerging trends in the country in order to develop appropriate responses and contribute to regional strategies and planning. On the basis of the regional strategies, they develop a country strategy and a national plan of action in coordination and consultation with their respective regional office. Learn more
- Country offices with resource mobilization functions
To ensure effective fundraising and liaison with donors, four country offices that coordinate substantial funding for IOM’s activities worldwide have additional responsibilities for resource mobilization. They support the development of funding policies, establish priorities and procedures, prepare proposals and develop fundraising strategies and mechanisms for national programmes and projects in line with the Organization’s strategic focus and priorities.
- Country offices with coordinating functions
Within the large geographical areas covered by each regional office, there are subregional migratory realities for which certain country offices are assigned coordinating functions to deal with such specific migration dynamics. These offices help address specific subregional migration issues and emerging trends and promote increased IOM membership in the subregion. They establish priorities for project development and resource mobilization, and stimulate, direct and support project development in the cluster of offices in the context of subregional strategies, policies and consultative processes. The country offices with coordinating functions are in the following locations:
- Nur-Sultan, Kazakhstan, for Central Asia
- Canberra, Australia, for the Pacific
- Bridgetown, Barbados, for the Caribbean
- Rome, Italy, for the Mediterranean
- Copenhagen, Denmark for the Nordic countries
- Beijing, China
A coordinating function to cover South Asia is located in the Regional Office in Bangkok, Thailand.
Although not part of the core structure, two coordinating committees, one for policy and one for management matters, facilitate communication and cooperation between Headquarters and the field and enhance the quality of decision-making and compliance throughout the Organization.
Policy Coordinating Committee
The Policy Coordinating Committee, consisting of the Director General, the Deputy Directors General, the Chief of Staff, Regional Directors, Department Directors and Senior Regional Advisers, reviews IOM’s activities from a policy and programmatic perspective, identifies opportunities for innovation and growth, as well as potential obstacles, and sets the broad priorities of action for the Organization.
A similar committee is established in each of the regions and is composed of the Regional Director, the relevant Senior Regional Adviser and Chiefs of Mission. These regional policy coordinating committees review IOM’s activities in the regions, identify opportunities for growth, establish priorities, identify potential obstacles and develop regional strategies.
Management Coordinating Committee
The Management Coordinating Committee, consisting of the Director General, the Deputy Directors General, the Chief of Staff, Department Directors, the Senior Regional Advisers and the Regional Directors, ensures coordination between departments, regional offices and the administrative centres and provides guidance on major or complex management, resource allocation and utilization issues.
Audit and Oversight Advisory Committee
The Audit and Oversight Advisory Committee acts in an advisory, non-executive capacity to assist the Director General in fulfilling her oversight responsibilities, including on the effectiveness of audit and oversight, risk management and internal controls concerning the Organization’s operation.
The Committee is an independent, expert advisory and oversight body that reports to Member States on the appropriateness and effectiveness of internal oversight, risk management and internal controls at IOM. The Committee reports annually to the Standing Committee on Programmes and Finance. It does not infringe on the functions and responsibilities of any existing oversight entities of the Organization or those of the Organization’s External Auditors.